Information & Conditions TRAVEL DOCUMENTS: All clients must be in possession of valid passport and visas, wherever necessary and it's their duty to conform to the country's laws and regulations. Please visit the Ministry of foreign affairs website for more information. PAYMENT BY CREDIT CARD: We accept all credit cards when you come to the office and sign the appropriate charge form. However some cards do not accept charging a card through the telephone. VISA Card accepts the "charge through telephone " if there is an authorization signed by the card holder, accompanied by a photocopy of the credit card. If you pay with your credit card we suggest that you print the authorization and send it through to our fax machine: +210 3215520 together with the copy of the credit card. MASTER Card in Greece does not accept "charge through telephone" of the credit cards. MASTER card is accepted only at your presence and you signing the charge form. TRAVEL INSURANCE: We highly recommend insurance to cover cancellation charges, trip interruption etc., and should be arranged with your local travel or insurance agency. TRANSPORTATION BY BOAT: All boat passages are booked on the normal ferries' C class (aircraft seats). Any other class, cabin birth or Highspeed passage will mean extra charges. HOTEL ACCOMMODATION: We try our best to book the requested hotel. If however the hotel requested is full, we try to book a similar one, based on the National Tourism Organization classification. All rooms are with private facilities and include service charges. TRANSFERS: Whenever specified, meeting and assistance service are included. MEALS ON TOURS: In the description of every tour, inclusion of meals is clearly specified. PLEASE ADVISE US OF ANY SPECIAL MEAL REQUIREMENT in advance. COACH TOURS: They are organized by luxury airconditioned motorcoaches accompanied by professional guides. However, shore excursions on all cruises are optional. Baggage is at OWNERS RISK throughout the tour. Small articles (coats, wraps, umbrellas, handbags, cameras, etc.) are entirely under the care of the passenger. Make sure you collect all your belongings when you disembark from the bus at the end of the tour. DISCOUNTS FOR CHILDREN: In certain landtours and cruises the discount is considerable. The discounts are available on request for children under 12 years old. RATES: All rates are subject to change without notice, due to fuel surcharges, currency fluctuations or increases imposed by hotels, tours and cruise operators. DEPOSIT & SETTLEMENT: A non-refundable deposit of $ 100 per person or full payment if the cost of services is less than $ 100, is required within 7 (seven) days from making the booking to secure the reservation. If the deposit is not received on time, the reservation will be automatically canceled. Settlement of the balance due must be received 45 days before arrival. Bookings received less than 45 days before arrival must be accompanied by full settlement. CANCELATIONS: All requests for cancelations must be in writing. Cancelation of confirmed booking before arrival will be charged as follows: 45 - 30 days before arrival you lose the deposit of $ 100.00 29 - 15 days before arrival you lose the amount of 25% 14 - 08 days before arrival you lose the amount of 50% 07 - day of arrival & Non shows lose the amount of 100%. For air tours and cruises, in addition to the above mentioned fees clients are liable for all cancelations fees charged by the specific airline / cruise company used. SINGLE ACCOMMODATION: Rates for single use concern single hotel rooms and single cabins. ASTORIA Travel cannot arrange shared accommodation in hotel rooms or cabins. Sharing a cabin on cruises is on request, if possible. TIPS/TAXES/ENTRANCE FEES All taxes on landtours and on the cruises unless otherwise specified are included. Entrance fees to Museums and Archaeological sites are also included. Tips to cruise staff, guides and drivers are not included and are to your discretion. RESPONSIBILITY: ASTORIA Travel, Athens, Greece, acts solely in the capacity of agent on behalf of its tour patrons in arranging for transportation, sightseeing and any other service, and as such is not responsible for damage, loss, delay, injury or accident due to any act or default on the part of any company or person engaged in providing transportation, sightseeing or other services which are part of this tour. No carrier shall have, or incur, any responsibility or liability to any person taking the tour except its liability as a common carrier. In the case of a force majeure, such as strikes etc. we reserve the right to cancel the tours and refund the money received. In such cases, every effort will be made to assist the passengers with alternative arrangements.